- The guests have to wear their ID bracelets at all times in order to receive Ultra All Inclusive services.
- Check-in time is 15:00; Check-out time is until 11:00.
- Beach towels are available daily from 08:00 to 12:00 in the Wellness Centre. A Beach towel card is required to receive a towel.
- The use of Bluetooth or similar speakers, tricycle, skateboard and balls is strictly forbidden in indoor areas.
- The Air condition (A/C) in the room is only working when the balcony door is firmly closed.
- Smoking and using of electronic devices is prohibited in the rooms as well as all public areas, except in the designated smoking areas.
- The hotel cannot be held responsible in case of loss, damage or theft of customers belongings.
- In case a room key-card or a beach towel card is lost, a penalty fee of 20 BGN is chargeable to the guests’ account.
- A 24/7 CCTV is in operation in all public areas for security reasons.
The Management retains the right to alter the terms and the hours of operation of all the facilities of the hotel.